General Information on Service

Sometimes getting repairs completed is more complicated than it should be. This information should help assist in quick turnaround times for repairs and replacements.

Warranty Definitions:

Return-To-Base (RTB). The client must return the product at own expense to either reseller or nearest authorised repair centre / service agent. On-site service may still be available; however a call-out fee applies. In some cases the call-out fee is well worth to avoid downtime and the inconvenience of delivery. Timing and scheduling is subject to existing bookings, replacement parts as well as access and availability of the faulty equipment.

On-site. A technician will come to your site. Timing and scheduling is subject to existing bookings, replacement parts as well as access and availability of the faulty equipment and individual contracts and agreements.

Warranty Exclusions:

Electrical damage. Damage due to electrical surge, including lightning strike.

User-induced damage. Some examples are ( all based on actual events ):

• Dropped monitors
• Fax machines that have had the paper pulled out the wrong way.
• Broken mice due to being plugged in upside-down.

Fire, flood and theft. Check your contents insurance to see if you are covered.

How to lodge a service call:

Have the following details handy:

• Proof of purchase such as original invoice/receipt.
• Serial Number of the equipment.
• Model name and number of the equipment.
• Full contact details, including name, telephone, fax, e-mail and delivery address
• Description of the problem.

Request the following information from the person you lodge the service call with:

• If warranty is RTB, the best method of delivery to the repair centre and return
• If part is being sent out to you, method and expected time of delivery.
• If warranty is on-site expected time of technician on-site.
• An estimate of how long the repair/replacement will take.
• RA (Repair Authority) Number or Job Number.
• Name and contact details of person you deal with.

Acer ( Workstations and Laptops ):

All Acer laptops, desktops and workstation computers sold by Landau from 1 Sep 2004 have been supplied with an on-site warranty unless otherwise stated in the quote/proposal.

ATF Office Solutions (was All The Fax) ( Printer and Fax Repairs ):

We have been using "All The Fax" know for warranty and non-warranty work on a large range of fax machines and printers. All The Fax have three offices, one at Margate, one at Holland Park and a third one at Ashmore 

Battery Works ( Battery Replacement and Repacking ):

Sell new replacement batteries for a large number of components, including UPS and Laptop batteries. They can also repack batteries (such as Laptop batteries) to return them to as new condition. 

BlueFi Wireless ( All Telephone Systems ):

BlueFi can provide telephone solutions fro the smallest business through to major hospitals.

Brother ( Printers ):

All Brother products sold by Landau Technologies come with the standard Brother manufacturer's warranty; which normally is one-year, RTB.

Canon ( Printers, photocopiers, scanners and cameras ):

All Canon products sold by Landau Technologies come with the standard Canon manufacturer's warranty; which normally is one-year, RTB.

Click here to find the nearest Canon Service Agent to you.

CBL Data Recovery Technologies Pty Ltd ( Data Recovery ):

CBL can recover data from failed hard disk drives in many situations. They offer excellent service and rates:

Combined Technical Services ( Printer Repairs ):

We have been using CTS for printer and monitor repairs for several years and are very happy with their work. CTS undertake warranty and non-warranty work on a large range of equipment.

CompuDoc ( Medical Billing ):

Electronic Innovations ( Battery replacement, APC UPS Service Agent ):

EMPR Australia ( Asus, HP and Toshiba Spare Parts ):

Epson ( Printers and scanners ):

All Epson products sold by Landau Technologies come with the standard Canon manufacturer's warranty; which normally is one-year, RTB.

Healthlink ( Pathology & Radiology Downloads ):

Brisbane support - Nick Rowlands

Health Workforce QLD ( GP Recruitment ):

Health Workforce Queensland is part of a network of Rural Workforce Agencies within Australia funded by the Australian Government Department of Health and Ageing. The agency was established in 1998 to help address the critical shortage of rural and remote General Practitioners in Queensland and to promote greater health service options for country Queenslanders.

Herdlink ( CattleLink Herd Management Software :

Hewlett Packard - HP Printers :

IBA Messenger ( MedClaims Transport Provider ):

IBA Messenger ( Formerly Optus Health Solutions / Optus Messenger ) is the second  transmission company used by H.C.N. and the HIC to electronically pick up your bulk-bill MedClaims batches and send them onto the HIC. IBA Messenger is also used by Medical Spectrum and Medilink. You will need your User ID and Password to login to the Customer Support Pages on the IBA web site.

IBM ( Workstations, Servers and Laptops ):

All IBM equipment sold by Landau have individual warranties, depending on the client's requirement at purchase. Ensure that you have your details handy, including your IBM warranty service pack.

IRIS Referral Software:

IRIS Referral is used by QDI for sending/receiving electronic reports. Support is outsourced to IT Medic

Kyocera ( Laser printers, cameras and photocopiers ):

Almost all Kyocera laser printers and photocopiers printers sold by Landau Technologies have been supplied with a three-year on-site warranty. A handful of printers sold outside the 50 km radius from the nearest authorised Kyocera Service Centre have RTB warranties. All Kyocera digital cameras are sold with a one-year RTB warranty. A list of authorised service agents can be found through Kyocera's Service Web Site; these agents are qualified to undertake both warranty and non-warranty Kyocera repairs.

Master Instruments ( Battery replacement and repacking ):

Queensland Sales Office details.

Medicare Australia:

Many issues revolving the transmission, receipting and re-submission of rejects within electronic bulk-bill process can be resolved with the aid of Medicare Australia.

Medical Objects:

Medilink ( Medical Billing Software ):

MedNetworks ( MedClaims Transport Provider ):  

MedNetworks is on of two transmission companies used by H.C.N. and the HIC to electronically pick up your bulk-bill MedClaims batches and send them onto the HIC. Their software is called "MedComs". Many MedComs issues on PracSoft sites can be resolved by the staff at the PracSoft Help Desk

Mike Headley Cables ( Specialist - High Performance Cables ):  

Netgear (Networking appliances - hubs, switches and routers):

All Netgear network switches sold by Landau Technologies come with a minimum manufacturer's five-year warranty on the actual switch. If the switch has an external power transformer, the transformer/power pack will be covered for one-year only. In the main, most warranties are enacted via Landau Technologies as our wholesalers have an "Advance RA" policy. This means that they keep additional stock to lower the impact of failed network equipment. However if you need to contact Netgear direct:

Octek ( Workstations and Servers ):

All Octek servers, desktops and workstation computers sold by Landau from 1 Jan 2002 have been supplied with an on-site warranty unless otherwise stated. Look for the OPS sticker on either the rear or top of the tower, see below

All Octek brand laptops come with a one-year warranty on mouse (if supplied) battery, screen and keyboard and three-year warranty on all other parts.

Always advise that your site was installed by Landau Technologies, as this then raises a flag in the service software and Octek then advise us of the situation.

Tel:	1300 655 0044
Fax:	(07) 3357 3688. Please mark fax "ATTN: SERVICE DEPT"
E-mail:	phil@octek.com.au
Web Site	www.octek.com.au
Support Web Site:	http://support.octek.com.au/
Repair Centre:	Unit 3/101 Newmarket Road, Windsor, 4101

Printer Rescue ( Printer Repairs ):

Printer Rescue fixes all makes and models and come to you. Call-out fees DO apply.

Printer Facts ( Computer and Laptop repairs ):

If your laptop has a hardware issue, Printer Facts are able to give you a diagnosis and quite possibly repair the problem to give your laptop longevity and save the cost of replacing the laptop

Promedicus ( Pathology & Radiology Downloads ):

Download provider for QDI and Savage X-Ray

Q-Comp:

Medical Services
P: 1300 789 881
F: 07 3238 3080
E: qcomp@qcomp.com.au.

Queensland Diagnostic Imaging:

Queensland Business Machines:

Samsung:

Sony Storage Products:

Southernex Imaging Group Ltd:

Southside Computers:

Since meeting the owners in 1999, we have been using their team of excellent service technicians as a backup whenever we are heavily booked. Southside Computers are also Octek Authorised Technicians and are able to work on all equipments supplied by Landau Technologies.

Telecommunications Industry Ombudsman:

The people who deal with complaints about your phone or Internet service.

When dealing with a phone or Internet company representative, always ask for their name or employee number. Document the phone call and lodge complaints with the TIO with full details.

Telstra:

We will add information for Telstra services here as we find them

Un-Interruptible Power Supplies:

All "PowerPal" brand UPS's are sold with a two-year replacement warranty; please call Landau first to activate your warranty.

SOLA Brand UPS are sold with several different warranties, dependant upon model; check your quotes for confirmation. However as Landau has not sold SOLA brand UPS's for three years, most warranties will have expired. Most SOLA UPS's can be repaired; however the cost of repair must be weighed up with the cost of replacement. The authorised repair centre is Sure Power. You  need to phone and arrange job number and pay courier costs.

IBA Spectrum:

IBA Spectrum ( Formerly Medical Spectrum ) is the second  transmission company used by H.C.N. and the HIC to electronically pick up your bulk-bill MedClaims batches and send them onto the HIC. IBA Messenger is also used by Medical Spectrum and Medilink. You will need your User ID and Password to login to the Customer Support Pages on the IBA web site.