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Refer to our Service Directory for full contact details for PracSoft Support.

How do I check my version of PracSoft?

After PracSoft has opened, single-left-click on "Help" and then "About". PracSoft does not have the same "Network Upgrade Utility" that Medical Director has. Therefore it is important to remember that each and every workstation must be upgraded.

How often should I do a PracSoft Database Maintenance?

Experience has shown that a weekly PracSoft Database Maintenance prevents a lot of issues.

What needs to be done to run a PracSoft Database Maintenance?

Firstly, all servers and workstations must have PracSoft closed completely.
Secondly, run a backup.
Upon completion of the Database Maintenance, open PracSoft on the server. Once PracSoft has opened on the server, and not before, can PracSoft be opened on any workstations.

What does the error message FAL0802 or FAL0804 mean when running MedClaims?

A problem has occurred between the password in the HIC supplied DPS software and other programs, such as either MedComs or PracSoft. Run the "passfix" utility with assistance from the PracSoft HelpDesk.

What does the error message FAL0819 mean when running MedClaims?
A a zero (0kb) file in one of the following folders:

• C:\Medcoms\generate
• C:\DPS\dps2pms\bad
• C:\DPS\pms2dps\bad 

has been created. This needs to be deleted

What does the error message FAL0820 mean when running MedClaims?

If your site transmits via with MedNetworks/MedComs, this means that the acknowledgement of the key has not been received by MedNetworks from the HIC or a corrupt file (i.e.: has a word in the file, not totally encrypted)

What does the error message FAL0822 mean when running MedClaims?

No files found for processing MedClaims whilst trying to send. Check the pracsoft.ini file to see that its pointing to correct drives. Optus isn't getting files into the outbound folder for DPS to process.

What does the error message FAL0830 FAL0842 mean when running MedClaims?

Not sure; however the fix that has worked in the past is to re-install DPS. You may either try this yourself, with the aid of the PracSoft HelpDesk or seek on-site assistance from us (standard rates apply).

Other PracSoft issues?

Other PracSoft issues that we may be able to assist are undertaken by either telephone/ remote support or an on-site service call. Call or e-mail karen@landau.com.au for further assistance (Standard rates apply). Comprehensive training courses in the use and maintenance of PracSoft are also available.

Disclaimer:

Landau Technologies does not author software. All responsibilities with respect to the veracity, functionality and reliability of the software package belong to the software vendor; i.e. the company that owns the software copyright and also makes the money from the sale of the software package. 

The information presented within this web site is gleaned from our experience of dealing with a variety of software package. It is neither endorsed or assisted by the software vendors. Final resolution of any software issues remains the right and responsibility of the software vendor.

This part of our web site is still always under review and further construction, so please forgive any errors and omissions.