Keep on running ...

Our Service and Support is available to all clients. Our philosophy is to keep the equipment running well and to avoid many problems rather than fix after a breakdown.

However breakdowns do occur and need to be fixed. We either fix our own equipment or use a network of collegiate suppliers and sub-contractors to assist where needed. In all cases we seek to:

• Ensure that the repair is completed in a timely manner.

• Ensure that the repair is understood by the client.

• Ensure - where possible - that the cause of the failure is identified and addressed.

Getting service and support in many rural areas is a constant source of frustration. Quite often the difference between the quality support and mediocre service isn't technical know-how; it is logistics and attention to detail. Wherever possible we work in with local suppliers, couriers, bus companies - whatever it takes to get the equipment working.  We are also quite experienced in using remote support software to diagnose and repair many problems in our office.

Showmypc:

This is a remote access program that does need to be installed permanently on your computer. To use thios, follow these steps"

Click here to download the file.

Run the file - you do not need to save it.

Click on "Show My PC Now"

If you receive any Windows Firewall questions, click on "Allow" so that this program can go through your local firewall.

Tell us the password ... and wait. We will be with you as soon as we have type in the password at our end.

Windows Live / Windows Messenger:

We have web cameras installed and can do training or remote support via Skype, Windows Live / Windows Messenger or Yahoo Messenger. The addresses for these are:

Skype: shane_ltq

Windows Live / Windows Messenger: shane_ltq@hotmail.com

Yahoo Messenger: shane_ltq@yahoo.com.au

Skype and Yahoo Messenger offer video conferencing options and cheap calls. Windows Live has both of these as well as remote assistance options that allow us to remote control your computer and resolve software issues.

To use Windows Messenger Remote Assistance, you need to turn on Remote Assistance in Windows Control Panel - System - Remote:

 

Team Viewer:

We are trialling a program called Team Viewer. Click here to download and then run.

After downloading the setup file to your desktop, select:

"Run"

"Run"

"I accept the terms of the Licence Agreement.

If Windows Firewall pops up, select Unblock

Tell us the in the ID and password that appears in the left-hand column.

Id all goes well, we should be able to connect, but this is a trial so we shall see.